Complex Care Centre

The Complex Care Centre will allow us to improve access to specialty care for some of our most vulnerable patients. This concept is truly a patient-centric approach to care and will decrease the anxiety, stress and confusion facing patients with complex and multisystem health challenges.

Dr. Thomas Maniatis

Site Director, Division of General Internal Medicine, MUHC – Royal Victoria Hospital

The Challenge

The successful treatment of patients with multiple diseases has created a new challenge in the health care field: the complex care patient. These types of patients have ongoing and multi-system illnesses, and they are often cared for in multiple healthcare settings while being followed separately by several specialists.

With traditional hospital care being organized according to medical specialties, a gap exists with regards to ensuring the coordination of care for patients living with multiple illnesses. Complex care patients can be some of the most difficult to treat as no two cases are alike. Within the current model, their care can become very fragmented as no single physician is able to look at how different conditions or treatments impact on each other.

With Canadian life expectancy continuing to rise, the number of individuals living with multiple illnesses also continues to increase. As a result, there is now an even greater need to coordinate the management of complex care cases under the guidance of a single medical department.

The Solution

The MUHC’s General Internists, who are expert diagnosticians, are well versed in the management of patients with multiple medical problems. On a daily basis within the hospital, they work diligently to address the range of healthcare needs of complex care patients by collaborating with nurse clinicians, pharmacists, social workers and family physicians to manage these patients’ care. Their exceptional versatility in caring for patients with several illnesses makes them the “swiss army knife” of specialists in the hospital.

To support the needs of complex care patients who require access to specialized medical and nursing care, a complex care centre is being created, which will consolidate the management on these patients under the guidance of a single medical department. The Centre will be the first of its kind in Quebec and will ensure that the MUHC remains at the forefront of exceptional patient-centred care by:

  • Improving access to specialty care for patients in the community with complex conditions, transitioning pediatric patients, and for adults who suffer from multiple illnesses who do not have a “medical home”
  • Ensuring that complex care patients have access to the right physician at the right time by maximizing the expertise of general internists
  • Reducing wait times and potential duplication of medical tests by having a dedicated nurse and support staff coordinate the needs of complex care patients within a single hospital location
  • Reducing potential emergency room visits that result from a lack of access to prompt medical guidance and advice

How you can help

We are raising $750,000 over the next 3 years to support the creation of the MUHC Complex Care Centre.

For more information, please contact, Miguel Burnier, Director of Development, miguel.burnierjr@muhc.mcgill.ca, 514-934-1934, ext. 71205.

You can donate online, download our donation form or call us at 514-843-1543.

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