Patient Education Office

Healthcare workers often struggle to explain complicated procedures to patients and their families, who are under a lot of stress. Being able to review our patient education material at home or online, at their convenience, at their own pace and free of charge, allows patients to develop a better understanding of their diagnosis and the treatments they will undergo.

Dr. David Fleiszer

MUHC Surgeon and Director, MUHC Patient Education

The Challenge

In the moments following a diagnosis, patients often feel extremely anxious and vulnerable, and their ability to remember and act on the information being given to them by their physician is often reduced. It is only in the hours and days following their diagnosis that the reality truly sinks in and patients begin to seek more information about their illness. In these moments of uncertainty, they often turn to the internet to answer their many questions and concerns, which have fuelled the common and sometimes dangerous practice of what some experts call the Dr. Google phenomenon.

The Solution

muhc-foundation-dr-david-fleiszer-patient-education-360The MUHC’s Patient Education Office creates clear and understandable health information for patients and their families. Considered an international leader in the field of patient education, the hospital is committed to ensuring that patients receive timely, comprehensive and up-to-date information that responds to their needs and puts them at the forefront of their own care.

Developed in collaboration with clinicians and feedback received from patients, the MUHC’s education collection consists of highly visual printed information and interactive online modules that use images paired with plain language to help patients and their families better understand an illness, treatment, or surgery. These resources can be viewed in the comfort of one’s own home and at one’s own pace, allowing patients to take on a more active role with regards to their care management. The MUHC’s Patient Education Office empowers patients with the skills and confidence to take greater control of their illness and care while also ensuring that it is conducted safely and effectively.
In order for the MUHC to continue to improve the patient experience, it must:

  • Create printed materials and online clinical modules in the areas of blood cancer, cardiology, arthritis, immunology and dialysis, among others
  • Facilitate increased self-care management, which can reduce the frequency of hospital readmissions and return visits as well as decrease stress and anxiety
  • Increase the collaboration between the physician, clinical team and patients, their families or caregivers, leading to shared and informed decision-making
  • Provide family members with access to the same materials in order for them to better understand and support their loved one through a diagnosis, treatment or surgery

How you can help

We are raising $150,000 to support the MUHC’s Patient Education Office.

For more information, please contact Miguel Burnier Jr., Development Officer, 514-934-1934, ext. 71205, miguel.burnierjr@muhc.mcgill.ca.

You can donate online, download our donation form or call us at 514-843-1543.

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