Patient Education Office

Healthcare workers often struggle to explain complicated procedures to patients and their families, who are under a lot of stress. Being able to review our patient education material at home or online, at their convenience, at their own pace and free of charge, allows patients to develop a better understanding of their diagnosis and the treatments they will undergo.

Dr. David Fleiszer

MUHC Surgeon and Director, MUHC Patient Education

The Challenge

In the moments following a diagnosis, patients often feel extremely anxious and vulnerable, and their ability to remember and act on the information being given to them by their physician is often reduced. It is only in the hours and days following their diagnosis that the reality truly sinks in and patients begin to seek more information about their illness. In these moments of uncertainty, they often turn to the internet to answer their many questions and concerns, which have fuelled the common and sometimes dangerous practice of what some experts call the Dr. Google phenomenon.

The Solution

muhc-foundation-dr-david-fleiszer-patient-education-360The MUHC’s Patient Education Office creates clear and understandable health information for patients and their families. Considered an international leader in the field of patient education, the hospital is committed to ensuring that patients receive timely, comprehensive and up-to-date information that responds to their needs and puts them at the forefront of their own care.

Developed in collaboration with clinicians and feedback received from patients, the MUHC’s education collection consists of highly visual printed information and interactive online modules that use images paired with plain language to help patients and their families better understand an illness, treatment, or surgery. These resources can be viewed in the comfort of one’s own home and at one’s own pace, allowing patients to take on a more active role with regards to their care management. The MUHC’s Patient Education Office empowers patients with the skills and confidence to take greater control of their illness and care while also ensuring that it is conducted safely and effectively.
In order for the MUHC to continue to improve the patient experience, it must:

  • Create printed materials and online clinical modules in the areas of blood cancer, cardiology, arthritis, immunology and dialysis, among others
  • Facilitate increased self-care management, which can reduce the frequency of hospital readmissions and return visits as well as decrease stress and anxiety
  • Increase the collaboration between the physician, clinical team and patients, their families or caregivers, leading to shared and informed decision-making
  • Provide family members with access to the same materials in order for them to better understand and support their loved one through a diagnosis, treatment or surgery

How you can help

We are raising $150,000 to support the MUHC’s Patient Education Office.

For more information, please contact Miguel Burnier, Director of Development, miguel.burnierjr@muhc.mcgill.ca, 514-934-1934, ext. 71205.

You can donate online, download our donation form or call us at 514-843-1543.

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En rejoignant notre fondation, vous devenez membre d’une talentueuse équipe de professionnels spécialisés en collecte de fonds et déterminés à faire une vraie différence dans la vie des patients et de leurs familles.

Poste disponible: Agente ou agent de communication
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When you join our Foundation, you become part of a skilled and talented team of fundraising professionals who are passionate about making a difference in the lives of patients and their families.

Available position: Communications Officer
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Merci à Uniqlo Canada d'avoir pensé à ceux qui sont en première ligne avec un don de 2 000 t-shirts et camisoles AIRism pour les travailleurs de la santé au site Glen du CUSM. ❤️🏥
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MUHC health care workers at the Glen site were happy to receive 2,000 comfortable AIRism t-shirts and tank tops thanks to a generous donation from Uniqlo Canada. Thank you to Uniqlo for thinking of those who have been working tirelessly to keep our community safe. ❤️🏥
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The MUHC Foundation would like to thank community member Mr. Jimmy Chan for generously delivering meals to MUHC staff from his family restaurant, Wok Café. He has been donating meals to health care heroes across the city over the course of the pandemic.

"It’s my way to thank them for keeping our community safe, to let them know they are not alone, and that they are connected with many of us. I am with them!” he says. ❤️🏥
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