Education Stories

McConnell Patient Resource Centre: A partner in patient-centred care

mcconnell-resource-centre

In the moments following a diagnosis, patients can feel anxious and vulnerable – they are often unsure of who to turn to or how to obtain more information about their condition.

Luckily, for patients being cared for at the McGill University Health Centre (MUHC), they need to look no further than the McConnell Patient Resource Centre of the adult hospital at the Glen site. This one-stop shop for patients, families and caregivers alike offers a variety of specially-curated print and online resources for patients to learn more about their illness so they can be better informed and take an active role in their care.

While the McConnell Patient Resource Centre houses a collection of more than 300 books and hundreds of brochures for patients and families to borrow and consult, one of the greatest resources the Centre has to offer is its Patient Resource Librarian, Dahlal Mohr-Elzeki.

Dahlal supports patients and their families along the road to recovery by researching and selecting reliable and up-to-date information about conditions, support groups and even community and government resources. “The McConnell Patient Resource Centre offers free bilingual printed and online materials for patients and their families. Whether they are looking for current research related to an illness or want to better understand what tests they will be undergoing, we provide patients with the best possible information so they can engage in more meaningful conversations with their physician and healthcare team,” Dahlal says.

In addition to offering health resources, the McConnell Patient Resource Centre also has computers for visitors to use free of charge and offers books, newspapers and even iPads for leisure reading.

The McConnell Patient Resource Centre is just another example of how the MUHC is continuing to improve the patient experience. “Many patients come through our doors following a diagnosis and don’t know what to do next. We take the time to understand the needs of each patient, and provide appropriate and tailored information based on their requests. We are part of a full continuum of services that support patients, families and caregivers along each step of their journey at the MUHC,” Dahlal states.

The McConnell Patient Resource Centre is located in Block B, Level RC, Room 0078, Larry & Cookie Rossy Promenade at the Glen site. It is open from Monday to Friday from 8:00 a.m. to 5:00 p.m.

The Centre’s online resources are available by visiting the MUHC libraries website and you can make a donation by clicking here.

 

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At the MUHC & RVH Foundations, patients and their families are at the heart of our mission, and we understand the importance of having world-class patient care available to them when they need it most.  It is an honour and a privilege to inspire our community to philanthropically support the greatest needs of the MUHC. Our donors motivate us, as well as our researchers and healthcare providers, to offer the best care for life.

Julie Quenneville

President, MUHC & RVH Foundations