Patient Stories

Connecting patients and their families

Nurse holding iPads.

ICU nurse Ruth Guselle holding the iPads that are helping patients connect with their families.

All visits are suspended for patients at the McGill University Health Centre’s (MUHC) Royal Victoria Hospital ICU. Cut off entirely from family and friends, it can be a lonely and difficult experience for many, so video calls can serve as a vital connection during a hospital stay.

In an effort to help the sick stay in touch with loved ones during this pandemic, the MUHC Foundation has provided three iPads, washable covers, and portable stands to ICU nurse Ruth Guselle for patient use.

“These will be extremely useful in helping our families communicate with their loved ones during this COVID crisis and when they can’t be here,” she says.

When a patient requests to make a video call, the nurse handles the iPad, sets up the video call and places it on a stand. When the patient is finished, the nurse cleans the iPad cover using germicidal disposable wipes, and clears the call history for patient safety and privacy.

This is one small way the MUHC Foundation is helping people feel less alone as they remain in hospital, cut off from their families. It’s thanks to donors like you that we are able to provide essential support for health care priorities both big and small – from helping MUHC physicians and researchers in their race to find rapid detection, treatment and a cure for COVID-19, to making sure patients can virtually visit with their families at a time when they need it most.

This #GivingTuesdayNow, consider making a gift to keep our patients and their loved ones connected. We’ll do this by raising $15,000, which will help us to provide free Wifi, tablets, and free access to in-hospital television services for patients. Give now.

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Merci à Uniqlo Canada d'avoir pensé à ceux qui sont en première ligne avec un don de 2 000 t-shirts et camisoles AIRism pour les travailleurs de la santé au site Glen du CUSM. ❤️🏥
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MUHC health care workers at the Glen site were happy to receive 2,000 comfortable AIRism t-shirts and tank tops thanks to a generous donation from Uniqlo Canada. Thank you to Uniqlo for thinking of those who have been working tirelessly to keep our community safe. ❤️🏥
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The MUHC Foundation would like to thank community member Mr. Jimmy Chan for generously delivering meals to MUHC staff from his family restaurant, Wok Café. He has been donating meals to health care heroes across the city over the course of the pandemic.

"It’s my way to thank them for keeping our community safe, to let them know they are not alone, and that they are connected with many of us. I am with them!” he says. ❤️🏥
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